Shopping Information

How Long Will It Take To Get My Order?

As soon as we confirm payment, it will take us about 14 working days to deliver your order to Lagos International Airport. Payment validates your order. 

Do I Have To Pay Clearing Fees At Lagos International Airport?

No, you don’t have to pay Nigerian Quarantine and Customs clearing fees at Lagos International Airport. All associated cost has been factored in our selling price. This is to remove stress and inconvenience from you and your pet. All you have to do is pick up your pet at the Lagos International Airport as soon as the aircraft lands. If you order dog food or accessories, you will pick them up at our Lagos mainland warehouse.

Do You Ship Locally Within Nigeria?

Yes! We can assist you if you live outside Lagos State. If your state of residence has a local airport, we can help transfer your new pet from Lagos airport to you. We can also help with road transportation to any state in Nigeria. Please note that there is a surcharge for this service.

What Shipping Methods Are Available?

All of our pets are imported from South Africa into Nigeria via air freight.

Payment Information

What Payment Methods Are Accepted?

We Accept Phone App, Internet Banking and USSD Transfers. However, we DO NOT accept ATM Machine and POS Transfers.

Guarantee Trust Bank (GTbank)
Akindele Olunloyo

Is Buying A Pet On-Line Safe?

Yes, buying a pet online is safe. We offer a very transparent pet buying and shipping process. Once we confirm payment, we will carry you along through every step of the process of buying your pet, travel documentation, and air freight. Our service is personalized for all our clients and very safe.

Orders and Returns

How Do I Place An Order For A Pet?

When you find a pet you like on www.petlovers.com.ng, you add to cart. To complete your order, you must transfer the amount you find on the website. Your fund remission validates your order.

Do I Need An Account To Place An Order?

You will need to create an account on petlovers.com.ng to place an order. From your account dashboard, you can view your recent orders, manage your shipping and billing addresses, and update your general account details.

How Can I Contact You If I Have Any Queries?

If you have any queries, please contact us on WhatsApp, email, or direct phone call on +27722960215 to resolve any issues.

How Can I Cancel Or Change My Order?

To cancel or change your order within 24 hours of payment, you will need to contact us via emailWhatsApp, or a direct phone call on +27722960215.

How Do I Track My Order?

We communicate throughout the process of buying and shipping your pet and pet food and accessories. For specific information about your pet or track your order, we are a phone call, WhatsApp text, or email away!